Financial Assistance Programs

Family Hospital Systems is committed to providing quality healthcare regardless of a patient's ability to pay. Financial assistance may be available for eligible patients who need help with medical expenses.

❤️ Our Commitment to Patients

As part of our mission to serve the community, Family Hospital Systems offers financial assistance programs for patients who qualify based on their individual financial circumstances.

We understand that unexpected medical expenses can create financial hardship, and our team is here to help explore available options.

✅ Who Can Apply?

Patients may apply for financial assistance if they are unable to pay all or a portion of their medical bill.

Eligibility is determined based on factors such as:

Household income
Available assets and resources
Family size
Financial hardship circumstances
Outstanding medical balances

Each application is reviewed individually.

📋 What Financial Assistance May Include

Depending on your situation, assistance may include:

Partial balance reductions
Financial hardship discounts
Payment arrangements
Charity care assistance
Other approved financial assistance options

The amount of assistance available may vary based on eligibility and supporting documentation.

📝 How to Apply

You can request a Financial Hardship Application in several ways:

📞 By Phone

Call:

(737) 787-7809

📬 By Mail

Family Hospital Systems

1464 E. Whitestone Blvd

Cedar Park, TX 78613

🌐 Online

Visit our website and select the Customer Service link to request assistance.

🏥 In Person

Visit any Family Hospital Systems facility and ask for a Financial Hardship Application.

📄 What Information May Be Requested?

To help determine eligibility, you may be asked to provide:

Proof of income
Household information
Insurance information
Information about available healthcare coverage
Documentation supporting financial hardship

Patients are expected to actively participate in the application process and provide requested information in a timely manner.

🔍 How Applications Are Reviewed

Once your application is received:

Your financial information will be reviewed.
Eligibility for assistance will be determined.
You will be notified of the decision.
Additional information may be requested if needed.

Family Hospital Systems may also use information from independent third-party sources to help evaluate eligibility.

⏱️ When Will I Receive a Decision?

Patients who submit a completed Financial Hardship Application will typically receive a response within:

30 days

Notifications may be provided by:

Mail
Email
Phone call

Patients who are denied assistance will also receive information about the appeals process.

📊 Financial Assistance Process

Medical Services Received
            ↓
Financial Hardship Application Submitted
            ↓
Application Review
            ↓
Eligibility Determination
            ↓
Approval or Denial Notice
            ↓
Financial Assistance Applied (if approved)

❓ Frequently Asked Questions

Can I apply after receiving a bill?

Yes. Patients may apply for financial assistance at any time during the care or billing process.

Does applying for financial assistance affect my emergency care?

No. Financial assistance policies do not affect a patient's rights under EMTALA or access to emergency medical treatment.

Can I apply if I have insurance?

Yes. Patients may still qualify for assistance based on their financial circumstances and out-of-pocket responsibility.

What happens if my application is denied?

You may appeal a denial if there has been a significant change in your circumstances, such as:

Loss of employment
Change in health status
Change in marital status
Change in family circumstances

Appeals may be submitted within 365 days of the initial billing date.

Will approved balances continue to be collected?

No. Accounts approved for 100% financial assistance generally will not be subject to further collection efforts, subject to applicable policy provisions.

📞 Need Help Applying?

Financial Assistance Team

📞 (737) 787-7809

Billing Department

📞 (737) 241-9033

✉️ billing@familyhospitalsystems.com

🎫 Submit a Billing Support Ticket

Customer Support & Care Coordination

📞 (737) 238-0936

✉️ Support@familyhospitalsystems.com

🎫 Submit a Support Ticket