Frequently Asked Questions

Find quick answers to common questions about appointments, billing, medical records, insurance, and patient services.

Appointments & Visits

How do I schedule an appointment?

Appointments can be scheduled online, by phone, or in person at participating Family Hospital Systems locations.

Need Help?

📞 Customer Support: (737) 238-0936

What should I bring to my appointment?

Please bring:

✅ Photo ID

✅ Insurance Card

✅ Current Medication List

✅ Home Address

✅ Social Security Number (if requested)

✅ Referral Forms (if applicable)

Tip: New patients should arrive 15–30 minutes early.

Can I complete my intake forms before my appointment?

Yes. Completing your forms before arrival helps reduce check-in time.

You may need:

Driver's License or Government ID
Insurance Card
Social Security Number
Home Address
Emergency Contact Information
Medical History Information

Billing & Insurance

Why did I receive multiple bills?

You may receive separate bills for:

Hospital or Facility Services
Physician Services
Laboratory Services
Imaging Services
Specialist Consultations

This is normal and depends on the services received during your visit.

Billing Department

📞 (737) 241-9033
✉️ billing@familyhospitalsystems.com
🎫 Submit a Billing Ticket

Do you offer payment plans?

Yes. Payment plans may be available for eligible patients.

Contact Billing

📞 (737) 241-9033
✉️ billing@familyhospitalsystems.com

Medical Records

How do I request my medical records?

Medical records can be requested online through our Medical Records Request form.

Medical Records Department

📞 (737) 238-0936
✉️ medicalrecords@fhsmc.com
📠 (512) 309-1342
📝 Start Medical Record Request
🎫 Submit a Records Support Ticket

Emergency Care & Urgent Care

When should I visit the Emergency Room?

Seek emergency care for:

Chest Pain
Difficulty Breathing
Stroke Symptoms
Severe Bleeding
Serious Injuries
Loss of Consciousness

🚨 Call 911 immediately for life-threatening emergencies.

When should I visit Urgent Care?

Urgent Care is appropriate for:

Cold & Flu Symptoms
Ear Infections
Minor Cuts
Sprains & Strains
Minor Burns
Sore Throats

Memberships

How do I enroll in a membership?

Our Membership Team can help.

Membership Department

📞 (737) 241-9010
✉️ memberships@familyhospitalsystems.com

Still Need Help?

Customer Support & Care Coordination

Available 24 Hours a Day, 7 Days a Week.

📞 (737) 238-0936
✉️ Support@familyhospitalsystems.com
🎫 Submit a Support Ticket

Medical Emergency

🚨 Call 911 or go to the nearest Emergency Room immediately.