How to Contact Customer Support
Need help? Our teams are here to assist with appointments, billing, medical records, memberships, surgical services, and general patient support.
Quick Contact Directory
| Department | Phone | |
|---|---|---|
| Customer Support & Care Coordination | (737) 238-0936 | Support@familyhospitalsystems.com |
| Billing | (737) 241-9033 | billing@familyhospitalsystems.com |
| Memberships | (737) 241-9010 | memberships@familyhospitalsystems.com |
| Surgical Services | (737) 359-2386 | — |
| Medical Records | (737) 238-0936 | medicalrecords@fhsmc.com |
🤝 Customer Support & Care Coordination
Contact us for:
- General patient questions
- Appointment assistance
- Care coordination services
- Insurance and referral questions
- Follow-up care assistance
Submit a Support Request
🎫 Submit a Support Ticket
Contact Information
📞 (737) 238-0936
✉️ Support@familyhospitalsystems.com
🕒 Available 24/7
💳 Billing Department
Contact us for:
- Billing statements
- Insurance claims
- Payment plans
- Account balances
- Payment questions
Submit a Billing Request
🎫 Submit a Billing Support Ticket
Contact Information
📞 (737) 241-9033
✉️ billing@familyhospitalsystems.com
🕒 Monday–Friday, 9:00 AM–5:00 PM
👥 Memberships Department
Contact us for:
- Membership enrollment
- Membership benefits
- Renewals
- Program eligibility
- Membership questions
Contact Information
📞 (737) 241-9010
✉️ memberships@familyhospitalsystems.com
🕒 Monday–Friday, 9:00 AM–5:00 PM
🏥 Surgical Services
Contact us for:
- Surgery scheduling
- Procedure preparation
- Pre-operative instructions
- Post-operative questions
Contact Information
📞 (737) 359-2386
🕒 Monday–Friday, 9:00 AM–5:00 PM
📋 Medical Records Department
Contact us for:
- Medical record requests
- Release of information forms
- Record status updates
- Provider record transfers
- Copies of test results
Start a Medical Records Request
📝 Start Medical Record Request
Need Help With an Existing Request?
🎫 Submit a Records Support Ticket
Contact Information
📞 (737) 238-0936
📠 (512) 309-1342
✉️ medicalrecords@fhsmc.com
🕒 Monday–Friday, 9:00 AM–5:00 PM
🩺 Medical Questions for Clinic Patients
If you have questions about:
- Medications
- Lab results
- Referrals
- Treatment plans
- Follow-up appointments
Please contact your clinic directly.
Need help finding your clinic?
📞 Customer Support & Care Coordination: (737) 238-0936
🚑 Medical Questions for Hospital & Emergency Room Patients
If you have questions about:
- Discharge instructions
- Hospital visits
- Observation stays
- Follow-up care
- Emergency room services
Please contact:
📞 (737) 238-0936
✉️ Support@familyhospitalsystems.com
🚨 Medical Emergencies
Do not submit a support ticket, email, or online request for emergencies.
Call 911 or go to the nearest Emergency Room immediately.