How to Contact Us
Need assistance? Family Hospital Systems offers multiple ways to connect with the right team for support, billing, memberships, medical records, surgical services, and patient care questions.
🤝 Customer Support & Care Coordination
Contact us for:
- General patient questions
- Appointment assistance
- Care coordination services
- Insurance and referral questions
- Follow-up care assistance
- Help finding the right department
Submit a Support Request
🎫 Submit a Support Ticket
Contact Information
📞 (737) 238-0936
✉️ Support@familyhospitalsystems.com
🕒 Available 24 Hours a Day, 7 Days a Week
💳 Billing Department
Contact us for:
- Billing statements
- Insurance claims
- Payment plans
- Account balances
- Payment questions
- Financial assistance inquiries
Submit a Billing Request
🎫 Submit a Billing Support Ticket
Contact Information
📞 (737) 241-9033
✉️ billing@familyhospitalsystems.com
🕒 Monday–Friday, 9:00 AM–5:00 PM
👥 Memberships Department
Contact us for:
- Membership enrollment
- Membership benefits
- Membership renewals
- Program eligibility
- Membership account updates
Contact Information
📞 (737) 241-9010
✉️ memberships@familyhospitalsystems.com
🕒 Monday–Friday, 9:00 AM–5:00 PM
🏥 Surgical Services
Contact us for:
- Surgery scheduling
- Pre-operative instructions
- Procedure preparation
- Surgery-related questions
- Post-operative follow-up
Contact Information
📞 (737) 359-2386
🕒 Monday–Friday, 9:00 AM–5:00 PM
📋 Medical Records Department
Contact us for:
- Medical record requests
- Record status updates
- Release of information requests
- Provider-to-provider record transfers
- Copies of test results and visit records
Start a Medical Records Request
📝 Start Medical Record Request
Need Help With an Existing Request?
🎫 Submit a Records Support Ticket
Contact Information
📞 (737) 238-0936
📠 (512) 309-1342
✉️ medicalrecords@fhsmc.com
🕒 Monday–Friday, 9:00 AM–5:00 PM
🩺 Medical Questions for Clinic Patients
If you have questions regarding:
- Medications
- Treatment plans
- Lab results
- Referrals
- Follow-up appointments
Please contact your clinic directly for medical guidance.
Need help finding your clinic?
📞 (737) 238-0936
🎫 Submit a Support Ticket
🚑 Medical Questions for Hospital & Emergency Room Patients
If you have questions regarding:
- Discharge instructions
- Follow-up care
- Observation stays
- Hospital services
- Emergency room visits
Please contact Customer Support & Care Coordination.
📞 (737) 238-0936
✉️ Support@familyhospitalsystems.com
📞 Quick Contact Directory
| Department | Phone | |
|---|---|---|
| Customer Support & Care Coordination | (737) 238-0936 | Support@familyhospitalsystems.com |
| Billing Department | (737) 241-9033 | billing@familyhospitalsystems.com |
| Memberships Department | (737) 241-9010 | memberships@familyhospitalsystems.com |
| Surgical Services | (737) 359-2386 | — |
| Medical Records | (737) 238-0936 | medicalrecords@fhsmc.com |
🚨 Medical Emergencies
Do not submit a ticket, email, or online request for urgent medical emergencies.
Call 911 or go to the nearest Emergency Room immediately.
❓ Still Need Help?
Our Customer Support & Care Coordination team is available 24/7 to connect you with the right department and answer general questions.
📞 (737) 238-0936
✉️ Support@familyhospitalsystems.com
🎫 Submit a Support Ticket