How to Contact Us
At Family Hospital Systems, we are committed to providing timely assistance and connecting you with the right department for your needs. Whether you have questions about your care, billing, medical records, memberships, or surgical services, our teams are here to help.
Customer Support & Care Coordination
Our Customer Support and Care Coordination team is available to assist with:
- General patient questions
- Appointment assistance
- Care coordination services
- Insurance and referral questions
- Facility information
- Follow-up care assistance
Submit a Support Request Online
For non-urgent questions, you can submit a support ticket through our online Help Center. A member of our team will review your request and respond as quickly as possible.
Submit a Ticket:
Hours: 24 Hours a Day, 7 Days a Week
Phone: (737) 238-0936
Billing Department
Contact the Billing Department for questions regarding:
- Account balances
- Insurance claims
- Payment plans
- Billing statements
- Self-pay options
- Payment processing
Hours: Monday – Friday, 9:00 AM – 5:00 PM
Phone: (737) 241-9033
Email: billing@familyhospitalsystems.com
Memberships Department
The Memberships Department can assist with:
- Membership enrollment
- Membership benefits
- Program eligibility
- Membership renewals
- General membership questions
Hours: Monday – Friday, 9:00 AM – 5:00 PM
Phone: (737) 241-9010
Email: memberships@familyhospitalsystems.com
Surgical Services
Contact our Surgical Services team for assistance with:
- Surgical scheduling
- Pre-operative instructions
- Procedure preparation
- Surgery-related questions
- Post-operative follow-up coordination
Hours: Monday – Friday, 9:00 AM – 5:00 PM
Phone: (737) 359-2386
Medical Records Department
The Medical Records Department can assist with:
- Medical record requests
- Release of information forms
- Record status updates
- Provider record transfers
- Copies of test results and visit documentation
Submit a Medical Records Request
To request your medical records, please use the Start Medical Record Request link available through our website.
Hours: Monday – Friday, 9:00 AM – 5:00 PM
Phone: (737) 238-0936
Fax: (512) 309-1342
Email: medicalrecords@fhsmc.com
Medical Questions for Clinic Patients
If you are a patient receiving care through one of our clinics and have questions about:
- Medications
- Test results
- Treatment plans
- Referrals
- Follow-up appointments
- Non-emergency medical concerns
Please contact your clinic directly during business hours. Your care team can provide the most accurate information regarding your treatment and ongoing care.
For assistance locating your clinic's contact information, contact Customer Support & Care Coordination at (737) 238-0936.
Medical Questions for Hospital or Emergency Room Patients
If you recently visited one of our hospitals or emergency rooms and have questions regarding:
- Discharge instructions
- Follow-up care
- Test results
- Hospital services
- Observation or admission status
Please contact Customer Support & Care Coordination at (737) 238-0936 for assistance.
Medical Emergencies
If you are experiencing a medical emergency, do not email or submit an online request.
Call 911 immediately or go to the nearest emergency room.
Not Sure Who to Contact?
If you are unsure which department can best assist you, our Customer Support & Care Coordination team is available 24/7 and can help direct your request to the appropriate department.
Customer Support & Care Coordination
Phone: (737) 238-0936
Email: Support@familyhospitalsystems.com